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Perceived Quality of Hospital Care

Consensus among Physicians, Nurses, and Consumers

University of Maryland

Physicians, nurses, and consumers in the New York City area were asked to indicate which of 76 acute-care hospitals they would be willing to be patients in if they became seriously ill. Percentages offavorablejudgments rangedfrom a high of 95% for one university hospital to a low of less than 10% for a community hospital. Over haylof all responding physicians, nurses, and consumers indicated that they would not wish to be a patient in the majority of the 76 hospitals sampled. Although a high degree of consistency (r = .93) was observed among all three types of respondents, physicians were on the average significantly more pessimistic (X percentage of favorable judgments = 34) than nurses and consumers. A 11 three groups indicated a statistically significant (p < .001) preference for larger hospitals as well as institutions that were affiliated with a medical school in some way.

Evaluation & the Health Professions, Vol. 8, No. 4, 401-412 (1985)
DOI: 10.1177/016327878500800402


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