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Evaluation & the Health Professions, Vol. 30, No. 2, 186-201 (2007)
DOI: 10.1177/0163278707300634

Mail Versus Internet Surveys

Determinants of Method of Response Preferences Among Health Professionals

Christine Lusk

University of Texas School of Public Health, Houston

George L. Delclos

University of Texas School of Public Health, Houston & Pompeu Fabra University, Barcelona, Spain

Keith Burau

University of Texas School of Public Health, Houston

Derek D. Drawhorn

University of Texas School of Public Health, Houston

Lu Ann Aday

University of Texas School of Public Health, Houston

The authors evaluated determinants of response to Internet-based surveys in a sample (n = 5600) of Texas healthcare professionals. Participants were given the option of responding by mail or over the Web (response, 66%). Internet respondents were younger (p < .001), had worked fewer years in healthcare (p < .001), and were more likely to be male (p < .001) and to work in a hospital (p = .007). Missing questionnaire items were significantly higher among Web responders with regard to age, sex, race, body mass index, and smoking (p < .001). In the final multivariate logistic regression, only male gender (odds ratio [OR] = 2.09, 95% CI = 1.56-2.80) and younger age remained significantly associated with response over the Internet. Age quartile and responding electronically were inversely associated. Taken together with a priori knowledge of the demographic and professional profile of a study population, these findings can be useful in planning and implementation of surveys among healthcare workers.

Key Words: determinants • health care professionals • Internet surveys • response rate


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