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Evaluation & the Health Professions
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Australian Eldercare Providers

Comparing Volunteers and Temporary Staff on Work Environment, Interpersonal Relationships, and Self-Efficacy

Joseph R. Ferrari

DePaul University

Volunteers (n = 52) and temporary employees (n = 49) at a nonprofit, health care program for the elderly in Australia completed measures on community self-efficacy, sense of community, and caregiver satisfaction and stress. Results indicated that both samples of respondents experienced a relatively strong sense of common mission to help the elderly, but volunteers, compared to employees, reported stronger self-efficacy about making a difference in their community. Volunteers, in comparison to temporary (or casual, the preferred term in Australia) employees, also reported a stronger sense of reciprocal responsibility to help their peers but stronger disharmony among members. Employees compared to volunteers reported greater satisfaction as a caregiver. Implications suggest marked differences in experiences of eldercare among volunteer and temporary employees working with the elderly.

Key Words: volunteerism • community • eldercare • caregivers

Evaluation & the Health Professions, Vol. 27, No. 4, 383-397 (2004)
DOI: 10.1177/0163278704270008
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