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Evaluation & the Health Professions
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Evaluability Assessment

A Catalyst for Program Change and Improvement

Wilfreda E. Thurston

University of Calgary

Jennifer Graham

University of Calgary

Jennifer Hatfield

Hatfield Consulting Group, Calgary, Alberta

Using a local cross-cultural health service program as a framework, the authors describe the process of an evaluability assessment (EA) and illustrate how it can be a catalyst for program change. An EA is a process that improves evaluation. The key product was a logic model, which traces the links between objectives, activities, and outcomes. Four key insights emerged. First, the distinction of who was included and excluded in the target population, originally ambiguous, was clearly defined. Second, through the development of the logic model, staff members were able to analyze their goals and assumptions and critically explore possible gaps between expected outcomes and activities. Third, the EA enabled reflection on and clarification of both process and outcome measures. Finally, global goals were pared down to better match the project capacity. Developing an evaluability assessment was a cost-effective way to collaborate with staff to develop a clearer, more evaluable project.

Key Words: evaluability • mental health • cultural competence • immigrant

Evaluation & the Health Professions, Vol. 26, No. 2, 206-221 (2003)
DOI: 10.1177/0163278703026002005
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