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Satisfaction with Medical Services in a Low-Income Brazilian Community

Maria da Gloria Wright

Faculty of Health Services University of Brasilia

The consumer's feelings and opinions about medical care are important in determining timely utilization and compliance. However, low-income Brazilians have rarely been consulted about their expectations and satisfaction with health services. A 10% household survey in a dormitory town near Brasilia showed more dissatisfaction with accessibility of services than with physicians' role performance. However, some skepticism toward physicians, related to poor patient-physician communication and the social distance between client and practitioner was evidenced. Poor diffusion of hours and services available resulted in underutilization of the community health center.

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