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The Diabetes Educator

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Evaluation & the Health Professions
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Medical Assistants

An Analysis of Tasks Performed in Practical Settings

James R. Fidler

American Medical Technologists Park Ridge, Illinois Loyola University of Chicago

A task analysis and demographic inquiry were conducted for registered medical assistants (medical assistants certified by American Medical Technologists) working in practical settings. A mail survey methodology was utilized to administer questionnaires to a national sample of medical assistants. Data were gathered on the performance status of 128 administrative and clinical tasks as well as several general task areas. Respondents also provided information regarding characteristics of their employment setting. Results from the survey suggest that medical assistants perform a wide variety of tasks. Particularly salient are those tasks involving patient management, patient contact, and handling of clinical materials. Results also suggest that medical assistants are employed in a wide variety of practical settings. Overall registered medical assistants constitute a heterogeneous group, in terms of both duties performed and employment situation.

Evaluation & the Health Professions, Vol. 11, No. 3, 358-378 (1988)
DOI: 10.1177/016327878801100305
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